We offer an optional $9 Delivery Insurance, which gives you the peace of mind that if your package gets lost in transit or seized by the DEA, we will replace it. There are some things to be aware of here. First and foremost, the shipping times offered by USPS are estimates only. The only guaranteed shipping option is Priority Express. Both First Class and Priority can vary in actual shipping times depending on the time of year and other situations or circumstances. During the holiday season in the middle of COVID, it can be expected that packages will be delayed. USPS often posts these delays on their website, and we will always try to be as transparent and informative as possible about this when we see it.
We ask that you give at least 14 business days for your package to arrive at you before reaching out for a replacement.
If we send you a replacement package, we expect you to ship back the original package if and when it arrives. We will send you a prepaid label to do so.
If the USPS tracking website indicates that the package was delivered, we have to assume it was. We will not replace packages that say they were delivered.